Delivery / P&P / T&Cs

Postage, Delivery and Returns

1. Delivery

We aim to dispatch our premium chocolate products within 48 hours of receiving your order using a tracked courier. At peak times please allow a minimum of 5 days.

2. P&P

Our bars are packed in simple, recyclable Kraft/cardboard boxes with tissue paper to protect them. The prices below are for delivery to Mainland UK ONLY. Please contact us if you would like a quote for anything further afield. If you would like a special message adding please drop us a line when ordering in the checkout section and we’ll happily oblige.

3. Exchanges and Refunds

We pride ourselves on the quality of all our chocolate products, but if any item doesn’t live up to your expectations, please send us an email and pics if necessary at and let us know the problem.

Generally we only replace items if they are defective or damaged. To be eligible for a replacement or refund, your item must be in the original packaging, and be returned within 14 days and a credit will automatically be applied to your credit card or original method of payment, within 7 days.


To return your product please send to: 26 Great Lime Road, Newcastle upon Tyne, NE12 7AH

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping goods over £50, you should consider using a trackable shipping service or purchasing shipping insurance, and please get proof of sending as we can’t guarantee that we will receive your returned item.


1. Supplier identification

The site is operated by North Chocolates. Our main trading address is: 26 Great Lime Road, Newcastle, NE12 7AH

2. Contract, Privacy Policy & Cookies

Contract execution

Any personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment only.

Email newsletter

If you sign up to our newsletter we may use your email address to send you information about products or services.

You can opt out of these at any point, and you can ask for personal data to stop being recorded at any time.

Cookies & monitoring

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish you from other users of our website. Google Analytics Cookies also provide us with information about how this website is used so we can keep it is as up to date, relevant and error-free as possible.

Disclosure of personal data

We may disclose your personal data only in cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, or personal safety of person/s. We may also disclose aggregate statistics about visitors to our website [customers and sales] in order to describe our services to prospective partners [advertisers, sponsors] and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

3. Right to cancel

All customers have the right to cancel their orders under the The Distance Selling Regulations which give consumers extra protection when buying online. Specific legislation here that applies is regulation 8 of The Distance Selling Regulations.

4. Notices

All notices you send us must be sent to the contact details on this site. We may give notice to you at either the email or postal address you provide to us when making a purchase. [Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.] In providing the the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressee.

5. Conclusion

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law.

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