We aim to dispatch our premium chocolate products within 48 hours of receiving your order using Royal Mail Tracked. At peak times please allow a minimum of 5 days.
Our bars are packed in simple, recyclable Kraft/cardboard boxes with recyclable paper to protect them. The prices below are for delivery to Standard* UK ONLY, unfortunately we do not post outside of the UK. If you would like a special message adding please drop us a line when ordering in the checkout section and we'll happily oblige.
| Region | Shipping Method | Total Cost |
|---|---|---|
| UK Mainland | Royal Mail: 1-3 days | £4.95 |
| Northern Ireland | Royal Mail: 2-3 days | £4.95 |
| Highlands & Islands* | Royal Mail: 2-3 days | £4.95 |
| Sorry, we do not post outside of the UK |
We pride ourselves on the quality of all our chocolate products, but if any item doesn't live up to your expectations, please send us an email and pics if necessary at info@northchocolates.co.uk and let us know the problem.
Generally we only replace items if they are defective or damaged. To be eligible for a replacement or refund, your item must be in the original packaging, and be returned within 14 days and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
To return your product please send to: 26 Great Lime Road, Newcastle upon Tyne, NE12 7AH
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping goods over £50, you should consider using a trackable shipping service or purchasing shipping insurance, and please get proof of sending as we can’t guarantee that we will receive your returned item.
